| siParadigm |
Current Standard of Service |
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| Personalized Service |
| One dedicated primary pathologist per client |
Deal with more than one pathologist |
| One client service representative per client |
Client service department |
| One dedicated billing specialist per client |
Billing department |
| Reach your pathologist 24/7 |
Reach pathologists during work hours |
| Resolve Billing Issues with Medical Director, if needed |
Resolve Billing issues with billing dept. |
| Reach Pathologist on work or cell phone |
Reach pathologist through client service |
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| Access & Turnaround Time |
| Next morning results (Bx., Flow & IHC) |
48 hr or longer |
| 48 hr for cytogenetics (G-banding & FISH) |
3-5 days |
| On call service on Sundays & Holidays |
No service on Sundays & Holidays |
| 1ry or 2ry MDs & patients can access info. |
Only 1ry MD can access report online |
| User friendly images-based reports |
No or limited image reporting |
| Same Day STAT Service |
Limited service may be available |
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| Billing |
| Goal is to minimize patients' co-pay |
Goal is to maximize revenues |
| Personal commitment to resolve billing issues |
Billing issues resolved per company guidelines |
| Reach president for billing concerns, if needed |
Reach billing department for billing concerns |
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| Logistics |
| Call dispatcher or courier directly |
Call dispatcher for pick-up |
| All supplies are pre-labeled with requisition number |
Must peel-off labels off requisition |
| Download requisition from our website |
Must call for extra requisitions |
| Pick-up times from 9:00 a.m. to 9:00 p.m. |
Varies |
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